Microsoft has announced that it will bump the phone service level agreement for Teams to 99.99% uptime from its previous commitment of 95%. The increased SLA is due to unprecedented customer demand for communication with Microsoft teams during a recent integration period.
The “office 365 99.9% uptime guarantee” is a new service level agreement for Microsoft Teams that was recently released by the company. The new SLA guarantees 99.99% uptime on the phone service and 3 hours of support response time.
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- Microsoft is launching yet another update to its popular messaging program.
- The Service Level Agreement for Teams was changed by the Redmond firm.
- As a result, instead of the previous 99.9%, we now expect a 99.99 percent uptime.
- This equates to a monthly downtime of up to 43 minutes 49.7 seconds.
If you’re a Microsoft Teams user who reads our stories on the Redmond company’s collaboration tool, you’re well aware that there’s always something new in Microsoft Teams.
From cutting-edge user experiences that promote workplace flexibility and collaboration to behind-the-scenes enhancements in reliability, resilience, and call and meeting quality, there’s something for everyone.
The Microsoft Teams SLA has remained 99.9% uptime since its debut. Microsoft, on the other hand, changed their Service Level Agreements (SLA) for Online Services to 99.99 percent uptime.
These changes were made especially for Calling Plans, Phone Systems, and Audio Conferencing. And, in case you didn’t know, the Teams service is backed by three service level agreements (SLAs):
- Microsoft Teams (Core service) — Online Meetings, Chat Messaging, and Presence
- Audio Conferencing, Phone System, and Calling Plans
- Voice Quality — If the Microsoft network is affecting voice quality, and only if the user is using a wired Teams IP Phone
SLAs and core voice quality services SLA has remained at 99.9%.
Teams Phone also delivers a dependable PSTN service with proactive network monitoring, in addition to offering anywhere, any device calling experiences.
It also has fault-tolerant redundancy and automatic system optimization, all of which are backed by the tech giant’s infrastructure.
Each of these factors contributes to the development of service level agreements (SLAs) that show our commitment to your operations’ continuation.
This service also includes Microsoft’s Direct Routing and operator connect components. Calls using Call Queues or Auto Attendant are likewise covered.
In all of these circumstances, Microsoft expressly disclaims responsibility for third parties, stating that this SLA does not apply to outages caused by third-party software, equipment, or services that are not within Microsoft’s control.
If customers have direct routing or operator connect, they must factor in their operator’s SLA to obtain a clear view of their users’ SLA.
While the Calling Plans, Phone System, and Audio Conferencing SLAs have all increased to 99.99 percent, the core service SLA and voice quality SLAs have remained at 99.9%.
This equates to up to 43 minutes 49.7 seconds of downtime each month before the SLA is exceeded, which is consistent with the 99.9% SLA offered by most other Office 365 services.
What are your thoughts on Microsoft’s latest change? Let us know what you think in the comments area below.
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The “Microsoft 365 subscription services differences between services” is a bump in the Microsoft Teams Phone Service Level Agreement to 99.99% uptime. Reference: microsoft 365 subscription services differences between services.
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